Comments on: Snark by Snarkwest: Brand Journalism http://snarkmarket.com/2011/6726 The stomping grounds of Tim Carmody, Robin Sloan and Matt Thompson. It's a long-running conversation about media, journalism, technology, cities, culture, design, books, music, movies, the future and the past. Fri, 27 Apr 2012 18:20:47 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Howard Weaver http://snarkmarket.com/2011/6726/comment-page-1#comment-24117 Howard Weaver Mon, 14 Mar 2011 21:20:35 +0000 http://snarkmarket.com/2011/6726#comment-24117 All you Snarkers are such easy marks for meta moments. All you Snarkers are such easy marks for meta moments.

]]> By: Robin Sloan http://snarkmarket.com/2011/6726/comment-page-1#comment-23806 Robin Sloan Sat, 12 Mar 2011 20:17:32 +0000 http://snarkmarket.com/2011/6726#comment-23806 Damn -- that was virtuoso. This could be a whole series: "Watch me fix that [busted marketing message X]." Damn — that was virtuoso. This could be a whole series: “Watch me fix that [busted marketing message X].”

]]> By: Tim Carmody http://snarkmarket.com/2011/6726/comment-page-1#comment-23805 Tim Carmody Sat, 12 Mar 2011 19:52:14 +0000 http://snarkmarket.com/2011/6726#comment-23805 Watch me fix that Detroit/Chrysler tweet: "This really is the Motor City: everybody here drives 90mph and passes on the right." And it's just that easy: 1) Know and engage your community; 2) Have a sense of humor; 3) Write in a good-faith spirit and be a f---ing human being. See also Jason Kottke's <a href="http://kottke.org/11/03/customer-service-on-twitter" rel="nofollow">"Customer service on Twitter."</a> Watch me fix that Detroit/Chrysler tweet: “This really is the Motor City: everybody here drives 90mph and passes on the right.”

And it’s just that easy:

1) Know and engage your community;
2) Have a sense of humor;
3) Write in a good-faith spirit and be a f—ing human being.

See also Jason Kottke’s “Customer service on Twitter.”

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