The murmur of the snarkmatrix…

August § The Common Test / 2016-02-16 21:04:46
Robin § Unforgotten / 2016-01-08 21:19:16
MsFitNZ § Towards A Theory of Secondary Literacy / 2015-11-03 21:23:21
Jon Schultz § Bless the toolmakers / 2015-05-04 18:39:56
Jon Schultz § Bless the toolmakers / 2015-05-04 16:32:50
Matt § A leaky rocketship / 2014-11-05 01:49:12
Greg Linch § A leaky rocketship / 2014-11-04 18:05:52
Robin § A leaky rocketship / 2014-11-04 05:11:02
P. Renaud § A leaky rocketship / 2014-11-04 04:13:09
Bob Stepno § The structure of journalism today / 2014-03-10 18:42:32

The Rumplestiltskin Effect

Ask MetaFilter commenters agree: Knowing someone’s name because his boss forces him to wear a name tag does not constitute permission to use that name. Having settled on the consensus that addressing name-tagged employees by their first names is creepy, the commenters attempt to tease out why. Judging by the comments, your age might influence how much you agree with their consensus.


I think that I deviate from most of the Gen XYers on the MF thread. I’ve never worked in customer service, but I always thought it was good to establish rapport with an agent, by looking at the tag, and if it said, “Sally,” to say, “How’s your day going, Sally?” If I’ve got my earbuds in while standing in line, I take one out, because I feel it’s rude to just swipe my card, grab my groceries, and go.

I think I try to strike up conversation, or at least ask, “how are you?” but I don’t use the name without asking, even it’s written. But on the phone it’s entirely different; I feel it’s necessary.

Sometimes I feel bad on the few occasions when I’m shopping for clothes, b/c I guess you’re supposed to notice and then credit that person at the cashier when they ask who helped you.

Great post title. Reminds me of a favorite Sesame Street clip. “But I don’t have any friends!”

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